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At Bastani Bags, we strive to provide you with the best possible shopping experience. If you need to cancel an order or seek a refund, please carefully review our Cancellation & Refund Policy outlined below:

 

Order Cancellation:

 

1. Cancellation Window:  You may request to cancel your order within 24 hours of placing it. After this period, your order might have entered the processing or shipping stage and may not be eligible for cancellation.

 

2. Cancellation Process: To cancel your order, please contact our customer service team at bastanibags@gmail.com or Call us 7008807996. Provide your order details and reason for cancellation. Our team will guide you through the process.

 

Refund Policy:

 

1. Eligibility: Refunds are issued in accordance with the type of product and the circumstances of the return. Please note that custom orders or personalized items may not be eligible for refunds unless there is a manufacturing defect or error on our part.

 

2. Refund Process: If your request for a refund is approved, we will initiate the refund to your original payment method within 7-15 business days. You will receive an email notification once the refund is processed.

 

3. Refund Amount: The refund amount may include the product cost minus any applicable fees, taxes, shipping charges.

 

Returns & Exchange Policy:

 

For returns and exchanges, please refer to our Returns & Exchange Policy for detailed information on the process, eligibility criteria, and steps to follow.

 

Damaged or Defective Items:

 

If you receive a damaged or defective item, please notify us within 3 days of delivery. We may request photos or additional information to assess the issue. Depending on the situation, we will either provide a replacement, exchange, or refund.

 

Contact Us:

 

If you have any questions or concerns regarding our Cancellation & Refund Policy, please contact our customer service team at bastanibags@gmail.com. We're here to assist you and ensure your satisfaction with every aspect of your Bastani Bags experience.

 

Please note that this policy is subject to change, and the most up-to-date version will be available on our website.